Returns Goods Procedure

Whether it is a warranty claim or a service job, please contact the Pilgrim Customer Service Team or alternatively your local agent to organise for any returned goods, to ensure full traceability, correct and timely handling of your returning goods. 

Clear instructions will be issued along with a pre-completed label will be issued to you, which will need to accompany the returning goods.

Please be aware that none pre-arranged goods return will result in refusal at our goods inwards department. Please Contact Pilgrim or Contact your local agent